Refund Policy
At Ad Alchemy Co., we strive to provide high-quality digital marketing services designed to help your business grow. Because our work involves time, strategy, and resources tailored specifically to each client, we maintain the following refund policy:
General Policy
All purchases of marketing packages, creative services, or consultations are considered final once work has begun. Refunds are available only under specific conditions outlined below.
Cancellations Before Work Begins
Clients who cancel a project before any work has started are eligible for a full refund, minus any processing fees charged by payment providers.
Partial Refunds
Partial refunds may be granted if a project is canceled after work has started but before it is completed. The amount refunded will reflect the portion of work completed and any resources or ad spend already allocated.
Non-Refundable Services
The following services are non-refundable once initiated:
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Paid advertising campaigns (Google, Meta, etc.) where funds have been spent
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Completed digital assets (graphics, copywriting, strategy documents, etc.)
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One-on-one strategy sessions or consultations
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Website or SEO work that has already been implemented
Missed Appointments or Consultations
If a client misses a scheduled meeting or session without 24-hour notice, that session may not be rescheduled or refunded.
Dissatisfaction with Results
While Ad Alchemy Co. cannot guarantee specific outcomes, we are committed to delivering value and satisfaction. If you are unhappy with a project, please contact us at contact.adalchemy@gmail.com within 7 days of project completion to discuss adjustments or possible resolutions.
Contact Information
If you have any questions or concerns about this Refund Policy, please contact:
📧 Email: contact.adalchemy@gmail.com
📞 Phone: (978) 300-2424